Restreamer
πŸ‡ΊπŸ‡Έ English
πŸ‡ΊπŸ‡Έ English
  • πŸš€datarhei Restreamer
  • 🏁Getting started
    • Quick Start
    • Overview
  • πŸ’ΎInstalling
    • Minimum Requirements
    • Official Recommendations
    • Raspberry Pi / ARM
    • Linux
    • Mac
      • Docker Desktop
      • Terminal
    • Windows
      • Docker Desktop
      • Terminal
    • Cloud/Hosting-Service
    • Update
    • Migration
  • πŸ“šKnowledge Base
    • Manual
      • Login
      • Main screen
      • System displays
      • Wizard
      • System settings
        • General system settings
        • Service
        • Network
        • Authorization
        • Playback
        • Disk space
        • RTMP
        • SRT
        • Logging
      • Publication Website
        • General settings
        • Template
        • Design
        • Notes
        • Code injection
      • Multi Video source
      • Publication services
      • Stream settings
        • General stream settings
          • Video settings
            • Network source
            • Hardware device
            • Virtual video source
            • Frame buffer
            • Raspberry Pi Camera
          • Audio settings
            • Network source
            • Virtual audio source
            • No audio
        • Processing and Control
        • Meta Information
        • License
      • Video player settings
      • System monitoring
      • Process report
      • Process details
      • Language
    • User Guides
      • How do I enable the RTMP server?
      • 🟑How to use the audio filters?
      • How to stream SRT from OBS?
      • How to use SRT for publication service
      • How to rotate a video?
      • How to integrate a website
      • How to change the RTMP port
      • How to stream an H.265 IP-cam
      • Proxying
      • How can I receive an HLS stream?
      • How do I install Docker?
      • How does port forwarding work for the Restreamer?
      • How can I use HTTPS with Let's Encrypt?
      • How can I receive an RTMP stream?
      • How do I operate the wizard?
      • How can I stream to Facebook Live?
      • How can I use YouTube with the Restreamer?
      • How can I change the password of the Restreamer?
      • How can I use the landing page?
      • How can I display a live stream on my website?
      • How do I stream an IP cam with RTSP?
      • How do I connect a USB camera to the Restreamer?
      • How do I start a GPU Encoding?
      • How do I stream a RaspiCam?
      • How do I write a template for the publication website?
      • How do I stream to HDMI?
    • FAQ
      • CC License
      • What are environment variables?
    • Troubleshooting
      • Basic Troubleshooting
      • Encoding compatibility list
      • 🟑Understand different error messages?
      • Why do I see ENV and cannot select anything?
      • ‼️No video
  • πŸ‘¨β€πŸ’»Developer
    • Core API
    • Architecture
    • Environment Variables
    • Translations
  • ⭐Premium Support
    • Helping Hands
    • Enterprise
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  • We are here for you β™₯
  • What support options are available?
  • Email support for all customers with Tier 1 Level
  • Ticket prioritization for customers with Tier 2 Level
  • Phone support hotline for customers with Tier 3 Level
  • Individual support package for customers with the Support Package Enterprise

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  1. Premium Support

Enterprise

Tailored help for your needs

We are here for you β™₯

datarhei offers you free community support via GitHub and on our public Discord.

Which services are particularly relevant for you, and how would you like to reach us in case of need? Choose the scope of services that best suits you from our Tier 1, Tier2, and Tier3 support packages on Patreon.

Spoken and written language is English and German.

What support options are available?

Email support for all customers with Tier 1 Level

datarhei.com offers you free email support, a telephone support hotline with helpful employees, and fast processing of your concerns via the ticket system. Which services are particularly relevant for you, and how would you like to reach us in case of need? Please select Tier 1, Tier 2, and Tier 3 from our support packages, the scope of services that suits you best.

  • Helpdesk access

  • Remote Installation for Restreamer or Core.

  • 15 Min. TeamViewer Session

  • Communication via email or Chat

Someone from the datarhei team will help install and support a Restreamer or Core. For example, we can provide a download with an ISO for Raspberry Pi or help with troubleshooting in a short TeamViewer session (limit of 15 Min per session). Communication can take place via email or chat on our Discord. The language is English and German.

Ticket prioritization for customers with Tier 2 Level

If you have a support package Tier 2 or Tier 3, your tickets in our ticket system will automatically be assigned a higher priority. However, if you still want to reduce the response time to your request, we recommend our Tier 3 support package.

  • Priority helpdesk access

  • Answering general and technical questions

  • Help with professional applications

Phone support hotline for customers with Tier 3 Level

Would you like telephone assistance with a technical matter? That's no problem because this service is included in the Tier 3 support package and higher. Our helpful support and development staff will do their best to fix the error as quickly as possible. In addition, a specialist from the datarhei team advises on specific questions regarding the integration and use of datarhei software for applications in critical and high-availability systems and complex existing system landscapes with monetary business models.

  • Highest priority helpdesk

  • Software developers fix bugs

  • Personal telephone contact

Individual support package for customers with the Support Package Enterprise

The Enterprise Support Package is put together specifically to meet your needs. In addition to all the services from all Tier Support Packages, it contains services specially tailored to you. Contact our sales staff to receive a quote for a customized support package.

PreviousHelping Hands

Last updated 3 years ago

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