# Process report

![Fig. 1: Open menu](https://304400748-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MS3qj4cW170AMeE1ckj-1703796690%2Fuploads%2Fws6DqnnOb1rJq7QBr3Rz%2Fprocess-report.png?alt=media\&token=b4900462-c0ac-402c-ba3c-37eb61141bf5) ![Fig. 2: Copy process report](https://304400748-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MS3qj4cW170AMeE1ckj-1703796690%2Fuploads%2FdKwRexhCpn0mKIrYdx64%2Fprocess-report-kopiere.png?alt=media\&token=2609043a-4216-4452-ba7d-897f157c859a)

{% hint style="success" %}
GDPR! All IP addresses and access data are stored anonymously.
{% endhint %}

When you have problems and request help from datarhei online helpdesk or on GitHub, the most common source of information requested is the process report. This report contains system information, user access, event log, settings list, and network configurations. The settings list can include user IDs but not passwords or IP addresses.

### Retrieving a process report

Click **Process Report**, save it as a .txt file, copy the data to the cache, and attach it to the case.

## Learn more

{% content-ref url="system-settings/logging" %}
[logging](https://docs.datarhei.com/restreamer/knowledge-base/manual/system-settings/logging)
{% endcontent-ref %}

{% content-ref url="../user-guides" %}
[user-guides](https://docs.datarhei.com/restreamer/knowledge-base/user-guides)
{% endcontent-ref %}


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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

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