# Official Recommendations

## Introduction

To obtain official support from our team, we have a minimum set of requirements. These requirements are necessary for us to access essential system information, provide an SLA, answer questions, or give a solution to the problem.

Only installations matching these minimum requirements can be covered by our SLAs and our paid Support Policy; some conditions may vary depending on the installation size, as described below.

## Docker container

We strongly recommend using our official Docker images to eliminate environment issues of missing, outdated, or mismatching dependencies, specific operating system issues, or issues during manual installations.

{% hint style="info" %}
The datarhei Restreamer's cloud uses our official Docker images, making this installation method the most tested.
{% endhint %}

[Docker](https://www.docker.com/) is widely used for packaging applications in containers and distributing them as images, providing abstraction and isolation layers from the OS (operational system). In addition, it allows the application to be shipped with a specific version of the OS compatibility layer and its dependencies already installed and configured.

## Learn more

{% content-ref url="/pages/-MXb\_BFQq0tV8S0Onai7" %}
[Installing](/restreamer/installing/minimum-requirements.md)
{% endcontent-ref %}

{% content-ref url="/pages/-MXb\_m72sKwXpgM5udfT" %}
[Knowledge Base](/restreamer/knowledge-base/manual.md)
{% endcontent-ref %}

{% content-ref url="/pages/-MXbaD8XJhAgA\_76Yl\_X" %}
[Developer](/restreamer/api/api-and-developer.md)
{% endcontent-ref %}

{% content-ref url="/pages/-MXbavufS1gwSzyDPNok" %}
[Premium Support](/restreamer/premium-support-1/helping-hands.md)
{% endcontent-ref %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.datarhei.com/restreamer/installing/official-recommendations.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.