Restreamer
πŸ‡ΊπŸ‡Έ English
πŸ‡ΊπŸ‡Έ English
  • πŸš€datarhei Restreamer
  • 🏁Getting started
    • Quick Start
    • Overview
  • πŸ’ΎInstalling
    • Minimum Requirements
    • Official Recommendations
    • Raspberry Pi / ARM
    • Linux
    • Mac
      • Docker Desktop
      • Terminal
    • Windows
      • Docker Desktop
      • Terminal
    • Cloud/Hosting-Service
    • Update
    • Migration
  • πŸ“šKnowledge Base
    • Manual
      • Login
      • Main screen
      • System displays
      • Wizard
      • System settings
        • General system settings
        • Service
        • Network
        • Authorization
        • Playback
        • Disk space
        • RTMP
        • SRT
        • Logging
      • Publication Website
        • General settings
        • Template
        • Design
        • Notes
        • Code injection
      • Multi Video source
      • Publication services
      • Stream settings
        • General stream settings
          • Video settings
            • Network source
            • Hardware device
            • Virtual video source
            • Frame buffer
            • Raspberry Pi Camera
          • Audio settings
            • Network source
            • Virtual audio source
            • No audio
        • Processing and Control
        • Meta Information
        • License
      • Video player settings
      • System monitoring
      • Process report
      • Process details
      • Language
    • User Guides
      • How do I enable the RTMP server?
      • 🟑How to use the audio filters?
      • How to stream SRT from OBS?
      • How to use SRT for publication service
      • How to rotate a video?
      • How to integrate a website
      • How to change the RTMP port
      • How to stream an H.265 IP-cam
      • Proxying
      • How can I receive an HLS stream?
      • How do I install Docker?
      • How does port forwarding work for the Restreamer?
      • How can I use HTTPS with Let's Encrypt?
      • How can I receive an RTMP stream?
      • How do I operate the wizard?
      • How can I stream to Facebook Live?
      • How can I use YouTube with the Restreamer?
      • How can I change the password of the Restreamer?
      • How can I use the landing page?
      • How can I display a live stream on my website?
      • How do I stream an IP cam with RTSP?
      • How do I connect a USB camera to the Restreamer?
      • How do I start a GPU Encoding?
      • How do I stream a RaspiCam?
      • How do I write a template for the publication website?
      • How do I stream to HDMI?
    • FAQ
      • CC License
      • What are environment variables?
    • Troubleshooting
      • Basic Troubleshooting
      • Encoding compatibility list
      • 🟑Understand different error messages?
      • Why do I see ENV and cannot select anything?
      • ‼️No video
  • πŸ‘¨β€πŸ’»Developer
    • Core API
    • Architecture
    • Environment Variables
    • Translations
  • ⭐Premium Support
    • Helping Hands
    • Enterprise
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On this page
  • Step by step
  • Check video source
  • Check hardware
  • Check network
  • Check software
  • System logs and error reports
  • Learn more

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  1. Knowledge Base
  2. Troubleshooting

No video

The errors with the video source can be multilayered.

PreviousWhy do I see ENV and cannot select anything?NextCore API

Last updated 2 years ago

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Step by step

Troubleshooting should always start as close as possible to the video signal source. Then, if the video source is working, move away from the video source to locate the error step by step.

Check video source

Check the video source with the . The free player is available for all operating systems and can play all formats from datarheiRESTREAMER. If the video source is not played correctly, check the original signal directly at the start if possible.

Check hardware

If you have hardware integrated with your video signal, check the hardware, such as encoders, network cameras, video mixers, and other eligible components.

Check network

If you can be sure that there are no hardware problems, check the transport paths to the destination of the video signal in the datarhei Restreamer.

  1. Check the video source. IP cam, encoder, and other possible video sources.

  2. Check LAN. Router, IP settings, firewall, port forwarding, and network settings in question.

  3. Check WAN and Internet connection

Check software

In the last step, check the datarhei Restreamer settings.

  1. Use the wizard to create the live stream again.

System logs and error reports

If you continue to have issues, the process reports and details can help narrow down what went wrong. All reports can be used as text files on GitHub or the helpdesk to get help. We always advise sending these reports along.

Learn more

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VLC player
Premium Support
Wizard
Process report
Process details
Logging
User Guides
Knowledge Base