‼️No video

The errors with the video source can be multilayered.

Step by step

Troubleshooting should always start as close as possible to the video signal source. Then, if the video source is working, move away from the video source to locate the error step by step.

Check video source

Check the video source with the VLC player. The free player is available for all operating systems and can play all formats from datarheiRESTREAMER. If the video source is not played correctly, check the original signal directly at the start if possible.

Check hardware

If you have hardware integrated with your video signal, check the hardware, such as encoders, network cameras, video mixers, and other eligible components.

Check network

If you can be sure that there are no hardware problems, check the transport paths to the destination of the video signal in the datarhei Restreamer.

1. Check the video source. IP cam, encoder, and other possible video sources.

2. Check LAN. Router, IP settings, firewall, port forwarding, and network settings in question.

3. Check WAN and Internet connection

Check software

In the last step, check the datarhei Restreamer settings.

1. Use the wizard to create the live stream again.

System logs and error reports

If you continue to have issues, the process reports and details can help narrow down what went wrong. All reports can be used as text files on GitHub or the helpdesk to get help. We always advise sending these reports along.

Learn more

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