# Basic Troubleshooting

## The problems

Most problems occur in one of these three sections.

1. Video-Input
2. Player-Streaming
3. Publication-Service

The following standard troubleshooting procedure is proven to find a quick solution before contacting us.

## Step 1: Test with virtual source

As a first procedure, check whether the error also occurs with a test transmission

{% embed url="<https://youtu.be/xB8npGYAD4M>" %}
**YouTube Video:** Test pattern with virtual video source.
{% endembed %}

## Step 2: Check log files

Look into the process details and find the error to fix it.&#x20;

{% content-ref url="../manual/process-details" %}
[process-details](https://docs.datarhei.com/restreamer/knowledge-base/manual/process-details)
{% endcontent-ref %}

## Step 3: Open issue

If steps 1 and 2 were unsuccessful, create a [Github issue](https://github.com/datarhei/restreamer/issues) and attach the process report.&#x20;

{% hint style="success" %}
Describe the problem as detailed as possible. The more information you give us about your project, the better we can find a solution for you that fits your setup and will solve your problem.
{% endhint %}

{% content-ref url="../manual/process-report" %}
[process-report](https://docs.datarhei.com/restreamer/knowledge-base/manual/process-report)
{% endcontent-ref %}

{% hint style="warning" %}
Always attach the process report to your issue.
{% endhint %}

## Learn more

{% content-ref url="../user-guides" %}
[user-guides](https://docs.datarhei.com/restreamer/knowledge-base/user-guides)
{% endcontent-ref %}

{% content-ref url="../manual" %}
[manual](https://docs.datarhei.com/restreamer/knowledge-base/manual)
{% endcontent-ref %}