Basic Troubleshooting
Most errors have only a tiny cause and are easy to fix. What you have to check first is described in this document in 3 steps.
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Most errors have only a tiny cause and are easy to fix. What you have to check first is described in this document in 3 steps.
Last updated
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Most problems occur in one of these three sections.
Video-Input
Player-Streaming
Publication-Service
The following standard troubleshooting procedure is proven to find a quick solution before contacting us.
As a first procedure, check whether the error also occurs with a test transmission
Look into the process details and find the error to fix it.
Describe the problem as detailed as possible. The more information you give us about your project, the better we can find a solution for you that fits your setup and will solve your problem.
Always attach the process report to your issue.
If steps 1 and 2 were unsuccessful, create a and attach the process report.