Basic Troubleshooting
Most errors have only a tiny cause and are easy to fix. What you have to check first is described in this document in 3 steps.
The problems
Most problems occur in one of these three sections.
Video-Input
Player-Streaming
Publication-Service
The following standard troubleshooting procedure is proven to find a quick solution before contacting us.
Step 1: Test with virtual source
As a first procedure, check whether the error also occurs with a test transmission
Step 2: Check log files
Look into the process details and find the error to fix it.
pageProcess detailsStep 3: Open issue
If steps 1 and 2 were unsuccessful, create a Github issue and attach the process report.
Describe the problem as detailed as possible. The more information you give us about your project, the better we can find a solution for you that fits your setup and will solve your problem.
Always attach the process report to your issue.
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