Restreamer
πŸ‡ΊπŸ‡Έ English
πŸ‡ΊπŸ‡Έ English
  • πŸš€datarhei Restreamer
  • 🏁Getting started
    • Quick Start
    • Overview
  • πŸ’ΎInstalling
    • Minimum Requirements
    • Official Recommendations
    • Raspberry Pi / ARM
    • Linux
    • Mac
      • Docker Desktop
      • Terminal
    • Windows
      • Docker Desktop
      • Terminal
    • Cloud/Hosting-Service
    • Update
    • Migration
  • πŸ“šKnowledge Base
    • Manual
      • Login
      • Main screen
      • System displays
      • Wizard
      • System settings
        • General system settings
        • Service
        • Network
        • Authorization
        • Playback
        • Disk space
        • RTMP
        • SRT
        • Logging
      • Publication Website
        • General settings
        • Template
        • Design
        • Notes
        • Code injection
      • Multi Video source
      • Publication services
      • Stream settings
        • General stream settings
          • Video settings
            • Network source
            • Hardware device
            • Virtual video source
            • Frame buffer
            • Raspberry Pi Camera
          • Audio settings
            • Network source
            • Virtual audio source
            • No audio
        • Processing and Control
        • Meta Information
        • License
      • Video player settings
      • System monitoring
      • Process report
      • Process details
      • Language
    • User Guides
      • How do I enable the RTMP server?
      • 🟑How to use the audio filters?
      • How to stream SRT from OBS?
      • How to use SRT for publication service
      • How to rotate a video?
      • How to integrate a website
      • How to change the RTMP port
      • How to stream an H.265 IP-cam
      • Proxying
      • How can I receive an HLS stream?
      • How do I install Docker?
      • How does port forwarding work for the Restreamer?
      • How can I use HTTPS with Let's Encrypt?
      • How can I receive an RTMP stream?
      • How do I operate the wizard?
      • How can I stream to Facebook Live?
      • How can I use YouTube with the Restreamer?
      • How can I change the password of the Restreamer?
      • How can I use the landing page?
      • How can I display a live stream on my website?
      • How do I stream an IP cam with RTSP?
      • How do I connect a USB camera to the Restreamer?
      • How do I start a GPU Encoding?
      • How do I stream a RaspiCam?
      • How do I write a template for the publication website?
      • How do I stream to HDMI?
    • FAQ
      • CC License
      • What are environment variables?
    • Troubleshooting
      • Basic Troubleshooting
      • Encoding compatibility list
      • 🟑Understand different error messages?
      • Why do I see ENV and cannot select anything?
      • ‼️No video
  • πŸ‘¨β€πŸ’»Developer
    • Core API
    • Architecture
    • Environment Variables
    • Translations
  • ⭐Premium Support
    • Helping Hands
    • Enterprise
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On this page
  • The problems
  • Step 1: Test with virtual source
  • Step 2: Check log files
  • Step 3: Open issue
  • Learn more

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  1. Knowledge Base
  2. Troubleshooting

Basic Troubleshooting

Most errors have only a tiny cause and are easy to fix. What you have to check first is described in this document in 3 steps.

PreviousTroubleshootingNextEncoding compatibility list

Last updated 2 years ago

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The problems

Most problems occur in one of these three sections.

  1. Video-Input

  2. Player-Streaming

  3. Publication-Service

The following standard troubleshooting procedure is proven to find a quick solution before contacting us.

Step 1: Test with virtual source

As a first procedure, check whether the error also occurs with a test transmission

Step 2: Check log files

Look into the process details and find the error to fix it.

Step 3: Open issue

Describe the problem as detailed as possible. The more information you give us about your project, the better we can find a solution for you that fits your setup and will solve your problem.

Always attach the process report to your issue.

Learn more

If steps 1 and 2 were unsuccessful, create a and attach the process report.

πŸ“š
Process details
Github issue
Process report
User Guides
Manual
YouTube Video: Test pattern with virtual video source.