Support
We offer multiple forms of service and can provide support for any streaming, whether for professional broadcasting or personal use. We are excited to learn more about your project.
Last updated
We offer multiple forms of service and can provide support for any streaming, whether for professional broadcasting or personal use. We are excited to learn more about your project.
Last updated
To ensure your project's success, we offer installation services and ongoing support from the datarhei team. Helping Hands includes installing a datarhei Restreamer or datarhei Core on a server instance and managing the server as a managed service.
Installation
Configuration
Updates
Fix errors
Communication and assistance can be accessed through email or chat on our Discord and conducted in English and German. We appreciate your support of "Helping Hands."
Within 48 hours of becoming a patron or sponsor on Open Collective, a representative from FOSS GmbH will contact you for further information regarding the installation process.
Service level agreements are in effect for the duration of the active donation.
If you have questions about the Helping Hands Service Level Agreement (SLA), contact us on Discord or by email at info@datarhei.com. We're here to help!"
We're the team at FOSS GmbH (https://foss-gmbh.ch) from Switzerland, the creators of datarhei.com. We'll do our best to get back to you within 1-2 days during our regular business hours, excluding weekends and holidays in Switzerland and Germany. No matter what you need help with, we're here to provide professional support, software development, and consulting for anything related to datarhei software.
If you have a commercial request, such as a bug fix or feature enhancement, just let us know, and we'll be happy to provide a quote.
Commercial requests fund OSS and are always a priority.
Please fill out this form to help us respond to your request as quickly as possible. We're able to assist you in both German and English. However, please remember that we cannot process any requests not submitted through this form.
Private and non-commercial requests can be discussed and resolved on GitHub and Discord's public channels.
We will answer as soon as possible. But without a guarantee (except for patrons and open collective sponsors.)
Every little bit helps! Consider becoming a patron on Patreon or backer on Open Collective to support keeping the software free.
💙💚🧡💜 Help datarhei with a rating or review on Google. #feelsgoodtobeloved
💛 Thanks for using datarhei software. Your datarhei.com team
