# Support

## Helping Hands

To ensure your project's success, we offer installation services and ongoing support from the datarhei team. ***Helping Hands*** includes installing a **datarhei Restreamer** or **datarhei Core** on a server instance and managing the server as a managed service.

1. Installation
2. Configuration
3. Updates
4. Fix errors

Communication and assistance can be accessed through email or chat on our [Discord](https://discord.gg/HsQ4aQfacP) and conducted in English and German. We appreciate your support of "**Helping Hands**." 

Within 48 hours of becoming a patron or sponsor on Open Collective, a representative from [FOSS GmbH](https://foss-gmbh.ch) will contact you for further information regarding the installation process. 

Service level agreements are in effect for the duration of the active donation.

If you have questions about the *Helping Hands* Service Level Agreement (SLA), contact us on [Discord](https://discord.gg/HsQ4aQfacP) or by email at <info@datarhei.com>. We're here to help!"

#### Book now

{% embed url="<https://www.patreon.com/datarhei>" %}

{% embed url="<https://opencollective.com/datarhei/contribute/helping-hands-51053>" %}

## Business Inquiries

We're the team at FOSS GmbH (<https://foss-gmbh.ch>) from Switzerland, the creators of [datarhei.com](https://datarhei.com). We'll do our best to get back to you within 1-2 days during our regular business hours, excluding weekends and holidays in Switzerland and Germany. \
\
No matter what you need help with, we're here to provide **professional support**, **software development**, and **consulting** for anything related to datarhei software.&#x20;

If you have a commercial request, such as a bug fix or feature enhancement, just let us know, and we'll be happy to provide a quote.

{% hint style="success" %}
Commercial requests fund OSS and are always a priority.
{% endhint %}

### Business contact

Please fill out this form to help us respond to your request as quickly as possible. We're able to assist you in both German and English. However, please remember that we cannot process any requests not submitted through this form.

{% embed url="<https://docs.google.com/forms/d/e/1FAIpQLSeYz5XnatjGI4OHcJFXo9q7B84rYZ0OZK_-QABcmTBLubKvvg/viewform>" %}

## Community

Private and non-commercial requests can be discussed and resolved on [GitHub](https://github.com/datarhei/) and [Discord's](https://discord.gg/HsQ4aQfacP) public channels.

{% hint style="info" %}
We will answer as soon as possible. But without a guarantee (except for patrons and open collective sponsors.)
{% endhint %}

### Open issue on GitHub

{% embed url="<https://github.com/datarhei/core/issues>" %}

### Say hello on Discord

{% embed url="<https://discord.gg/33JCDkPmmj>" %}

### Donation

Every little bit helps! Consider becoming a patron on Patreon or backer on Open Collective to support keeping the software free.

{% embed url="<https://patreon.com/datarhei>" %}

{% embed url="<https://opencollective.com/datarhei>" %}

### Rate on Google

💙💚🧡💜 Help datarhei with a rating or review on Google. **#feelsgoodtobeloved**&#x20;

\>> <https://t.co/ZT9pRX1gG7>

💛 Thanks for using datarhei software.\
Your datarhei.com team

\ <br>