In situations where something doesn't quite work as expected, we can help you troubleshoot the problem using the information from the process report.
Fig. 1: Open menu
Fig. 2: Copy process report
GDPR! All IP addresses and access data are stored anonymously.
When you have problems and request help from datarhei online helpdesk or on GitHub, the most common source of information requested is the process report. This report contains system information, user access, event log, settings list, and network configurations. The settings list can include user IDs but not passwords or IP addresses.
Retrieving a process report
Click Process Report, save it as a .txt file, copy the data to the cache, and attach it to the case.
